Homewood Suites by Hilton

BySeth Kines

CLIENT STORY

“Up and running within minutes.”

Scarlet Connect was incredibly easy to learn and put into action. Meagan Crawford provided a clear, concise introduction, and we were up and running within minutes. Having guest feedback, responses, and analytics in one place makes it much easier to stay organized and identify both strengths and opportunities for improvement.

Dakeya C.

General Manager, Homewood Suites by Hilton

The Property

Homewood Suites by Hilton, Hilton’s upscale, all-suite extended-stay brand, where long-stay guests make consistent follow-up and review management especially important.

HIGHLIGHTS
  • Live within minutes of onboarding
  • Guided setup with Meagan Crawford of the Scarlet Connect team
  • Guest feedback, review responses, and analytics in one dashboard
  • Clearer view of strengths and areas to improve
SOLUTIONS IN USE
Reputation Management Review Response